As part of the Support Team, you need the data and tools at your fingertips to quickly diagnose and resolve support tickets. From unlocking accounts to deploying software, Remote Management offers powerful user-based remote support functionality with easy-to-use role-based access for easy setup and peace-of-mind for Configuration Manager Administrators.
Computers, laptops, tablets, and other mobile devices rule our modern digital world. When a user is having issues with their device, productivity plummets and the clock is ticking to quickly resolve the issue. Remote Management offers detailed device information, and direct action capabilities against your clients, for faster incident resolution.
Whether you’re using Microsoft Service Manager, ServiceNow, or another ITSM solution, the Control Center is flexible to easily integrate with your existing system for a single-pane-of-glass experience for your IT Teams. The Control Center integrates with the Cireson Analyst Portal for Microsoft Service Manager, allowing you to quickly access powerful client and user-based tools from directly from a Work Item. Take a look at some of the common actions available.