Give Support Teams the tools to resolve issues faster, lower IT costs, and increase end-user satisfaction.

Users

As part of the Support Team, you need the data and tools at your fingertips to quickly diagnose and resolve support tickets. From unlocking accounts to deploying software, Remote Manage offers powerful user-based remote support functionality with easy-to-use role-based access for easy setup and peace-of-mind for Configuration Manager Administrators.

User Details

Access important end user information from Configuration Manager and Active Directory all in one view.

Unlock Accounts

Identify if an account is locked and easily unlock it from one interface.

Reset Passwords

Quickly reset a user’s password all from one place.

Deploy Software

Easily deploy software by directly targeting the user, selecting the package, and quickly defining the deployment with pre-configured templates.

User Details

Access important end user information from Configuration Manager and Active Directory all in one view.

Unlock Accounts

Identify if an account is locked and easily unlock it from one interface.
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Reset Passwords

Quickly reset a user’s password all from one place.

Deploy Software

Easily deploy software by directly targeting the user, selecting the package, and quickly defining the deployment with pre-configured templates.

Devices

Computers, laptops, tablets, and other mobile devices rule our modern digital world. When a user is having issues with their device, productivity plummets and the clock is ticking to quickly resolve the issue. Remote Manage offers detailed device information, and direct action capabilities against your clients, for faster incident resolution.

Device Details

View key client and hardware data in real-time from a single view to quickly identify critical issues.

Perform Direct Actions

Perform actions directly against a client, in order to run PowerShell scripts, reboot or shutdown devices, refresh hardware and software inventory, and more.

Manage Software

Easily target new and existing software packages to clients, using simple administrator-defined options, or customized deployment capabilities.

Manage Processes and Services

View currently running services and processes, and act against potential problems by stopping or starting services or killing rogue processes.

Device Details

View key client and hardware data in real-time from a single view to quickly identify critical issues.

Perform Direct Actions

Perform actions directly against a client, in order to run PowerShell scripts, reboot or shutdown devices, refresh hardware and software inventory, and more.

Manage Software

Easily target new and existing software packages to clients, using simple administrator-defined options, or customized deployment capabilities.

Manage Processes and Services

View currently running services and processes, and act against potential problems by stopping or starting services or killing rogue processes.

Integration

Whether you’re using Microsoft Service Manager, ServiceNow, or another ITSM solution, the Control Center is flexible to easily integrate with your existing system for a single-pane-of-glass experience for your IT Teams.  The Control Center integrates with the Cireson Analyst Portal for Microsoft Service Manager, allowing you to quickly access powerful client and user-based tools from directly from a Work Item. Take a look at some of the common actions available.

Integrated Device Management

Access detailed Computer views of machines related to Work Item requests and perform actions directly against the target device, or view important device data such as primary users or targeted deployments.

Integration User Management

View individual User details for affected and related users in order to quickly view primary devices, targeted deployments, and group memberships.

Add/Remove Collections

Easy access to add and remove clients from Direct membership collections.

Manage Groups

Identify a user’s group membership for a complete picture when diagnosing security-based issues.

Integration Device Management

Access detailed Computer views of machines related to Work Item requests and perform actions directly against the target device, or view important device data such as primary users or targeted deployments.

Integration User Management

View individual User details for affected and related users in order to quickly view primary devices, targeted deployments, and group memberships.

Add/Remove Collections

Quickly access functionality to unlock Active Directory accounts and reset users Active Directory passwords.

Manage Groups

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