Over these past few months since I joined Cireson after 22 years at Microsoft, I’ve been asked why I would leave Microsoft for a company that does nothing in the Configuration Manager space. Well, that’s not entirely true – Cireson does have an app that extracts information from Configuration Manager to use for more complete, in-depth, asset management than Configuration Manager provides natively. And Cireson Consulting Services has a staff of very strong consultants who can help customers with all of the various System Center components, including Configuration Manager. But one of the reasons I was brought onboard at Cireson was to help them extend the reach of their Configuration Manager offerings.
We’ve already started that with more consulting opportunities for Configuration Manager, as well as conducting training courses on Configuration Manager. However what a lot of people have been looking for out of Cireson since I joined has been Configuration Manager specific apps. Well, for those of you, the wait is over! Cireson is now pleased to offer a new app that can help your Configuration Manager administrators, as well as Help Desk – the Remote Manage app! This is the first of many yet to come apps from Cireson, targeted to all of you who are using Configuration Manager. And the best of all, this initial app is FREE!
At a high level, the Remote Manage app provides a remote console that can assist with remote analysis and troubleshooting of Configuration Manager clients. There is no need to start the Configuration Manager Console, no need to establish a Configuration Manager Remote Control session, no need to launch Report Manager to view information about a specific client. You can accomplish all these tasks, and more, using the Remote Manage app.
Requirements for installation of the tool
There are a few requirements that must be implemented on the computer that the tool is to be installed on before that installation can be successful. The Remote Manage app works on both Configuration Manager 2007 as well as Configuration Manager 2012 (all releases). The specific requirements are:
Requirements to connect to a remote client
In order to use the Remote Manage app to remotely manage client computers, there are also a few requirements on the clients:
Installation of the Remote Manage app
Installation is very simple – simply run the Remote Manage app Setup.exe – and walk through the wizard. Of course, you need to first download the app J You can download it from the Cireson app store at: need URL embedded here for the download
Once downloaded, simply unzip the download, and run the setup utility:
The default installation path for the Remote Manage app is C:\Program Files (x86)\Cireson\Remote Manage app, although you are prompted during the installation as to where to install the tool. The actual tool executable is called “ConfigMgrClientTools.exe”.
Launching the Remote Manage app
Once installed on a client or server computer, the Remote Manage app is very easy to launch. Simply find the installed app in your list of installed apps, and launch it:
If you launch the Remote Manage app without any command line parameters, the Remote Manage app user interface appears as below. You will then need to specify the remote computer to connect to (the “Client”) as well as the SMS Provider computer to connect to (the “Site”). You can do so by simply clicking in the boxes after “Client” and “Site”:
You can also launch the Remote Manage app with command line parameters that will specify the remote client and the SMS Provider computers to connect to. Those switches are:
ConfigMgrClientTools.exe client smsprovider
Where client is the name of the target Configuration Manager client to remotely manage, and smsprovider is the name of a computer running the SMS Provider in the site.
The SMS Provider computer is remembered, so once supplied, either via command line or the user interface, it is written to the Registry, and will automatically be connected to upon future activations of the Remote Manage app.
When you attempt to connect to a client, you may encounter the following message:
If so, it may very well be online, and the issue may be that Windows Remote Management (WinRM) has not been configured to allow connections. The easy way to configure that is via:
After running this command, and allowing the requested configurations to be saved, you will be able to connect to the client:
Managing Clients with the Remote Manage app
Once you have connected to a client, you will notice a lot of very valuable information is displayed in the Remote Manage app user interface. What information appears, and the actions that are available to you, depend on the tab that is accessed. The default tab is the “Actions & Tools” tab. On it you will notice (refer to the previous screen shot for a visual view of the information provided below):
If you click the “Installed Software” tab, you will be able to view the installed software on the client computer. You can search for products by name to filter the list down to what you are interested in viewing. This view would be very similar to the Control Panel installed programs view. After selecting a product, you can initiate an uninstall or repair action on that product.