Seamlessly integrate Service Manager with Microsoft Project 2013 to expose and synchronize valuable project data to align your projects, schedules and processes.


  • Details at Your Fingertips: See the Project information you need at a glance within Service Manager by automatically syncing the information you need, including title, description, start/end dates, project owner, percent complete, status, project tasks and notes.
  • View Outstanding Tasks: Automatically create Project relationships from work items and benefit from full visibility into your organization’s projects and outstanding tasks.
  • Stay on Top of Task Activities: Easily track Task Activities with the new Activity Type (Task Activity). Task Activities are added and sequenced automatically and status updates are driven by task updates in Project. Available details include title, description, activity implementer, activity resources, area/priority/stage, start/end date and notes.
  • Incorporate Existing IT Processes: Automatically synchronize Project Tasks to Release Task Activities, allowing you to adhere to your standard IT Processes within all systems.
  • One-Click Access to Project Sites: No more digging in SharePoint to find the Project Site, simply view and access the site directly within Service Manager.

Please note: This app is only compatible with Microsoft Project 2013.

Solution Inspiration

A direct inspiration from our customers’ requirements to have full visibility between Microsoft Project Server and Service Manager related data, aligning disparate groups within the organization and technology groups with a unified plan.

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