The essentials are covered by our free Notify Analyst app. Quickly configure the necessary communications around Incident and Service Request Management to streamline your operations. This app provides an intuitive interface to configure all work items to automatically send e-mail notifications to an Analyst, or their associated support groups by selecting dropdowns and check boxes.
With the introduction of this app to your System Center Service Manager implementation, you no longer have to waste time on managing specific XML for each work item class.
Service Manager allows for you to create e-mail notifications to analysts upon assignment and re-assignment for all work items. However, in order to create these notifications you must modify XML, perform SQL lookups to find notify template IDs, and import MPs. Effectively have a PhD in technology. Who wants to do that? The Notify Analyst app solves this challenge!
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