Empower your Support Teams with the tools they need to efficiently and effectively troubleshoot issues whenever and where ever they arise. Remote Support can be installed individually on Analysts’ desktops, or across the entire organization through our server-based Web Portal. No matter where you need to work, Remote Support has you covered.

For Web

Remote Support’s Web Console is a fully featured, enterprise-grade solution for your entire Support Team.

    • Manage remote IT support tools in a web interface
    • Deploy software to end users and devices
    • Unlock accouts, reset passwords, and assign/remove group membership from AD accounts
    • Deploy pre-defined PowerShell scripts to any device
    • Send real-time announcements to targeted devices
    • Controlled access, centralized auditing, and reporting

For Desktop

Remote Support Desktop is a light-weight, easy to install, desktop exerpience for Analysts. Installed locally on their machine, Remote Support Desktop targets an individual client, requires no server infrastructure, and can be installed in minutes.

    • Perform remote maintenance actions
    • View real-time system information
    • Install missing and required updates
    • View process and service information
    • Perform custom actions

SEE REMOTE SUPPORT IN ACTION

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ITIL-certified System Center experts

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