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Enable Support Teams to approve or deny requests for software made in SCCM Software Center directly within Remote Support. For on-demand deployments, Analysts can securely deploy packages, applications, and task sequences to both users and devices from any web browser. Target software to existing collections or create collections and monitor deployment status in a single tab for easy troubleshooting. Create pre-defined templates to standardize deployments, reduce human error, and increase efficiency. Define all the desired settings for your software requirements, schedules, user experience and alerts.  Use this app in conjunction with the Announcements app to alert users in real-time of upcoming installations or updates.

Features

  • Enable Support Teams to securely deploy packages, applications, and task sequences to both users and devices
  • Set limits to the number of packages, users, and devices that can be deployed in a single software deployment
  • Target software to existing collections or create collections on-demand and monitor deployment status in a single tab for easy troubleshooting
  • Create pre-defined templates to standardize deployments, reduce human error, and increase efficiency
  • Define all the desired settings for your software requirements, schedules, user experience and alerts
  • View the status of your deployments in a single tab and drill into the status of a deployment, software, collection and more
  • Administrators can set permissions allowing Analysts to approve or deny software requests made through SCCM Software Center

Live Demo: See Remote Support in Action

See how easy it is to maximize productivity and improve end-user satisfaction with Remote Support. Schedule a demo with one of our ITIL-certified System Center experts.