Remote Support for Microsoft Service Manager maximizes Analyst productivity, reduces support costs, and increases end user satisfaction. Remote Support natively integrates into SCSM, helping Support Teams increase first-call resolution. By securely delegating SCCM functionality to Support Teams, Analysts can perform remote troubelshooting actions directly from Work Items in the Cireson Analyst Portal for SCSM.
Perform key diagnostic and troubleshooting actions against users in the SCSM or Cireson Analyst Portal Console. Unlock accounts, reset passwords, and identify other account related issues.
From a Work Item in SCSM, gain valuable insights into devices, including hardware information and user interactions. Deploy software, repair or remove software, view deployment status, and more.
Perform key diagnostic and troubleshooting actions against users in the SCSM or Cireson Analyst Portal Console. Unlock accounts, reset passwords, and identify other account related issues.
From a Work Item in SCSM, gain valuable insights into devices, including hardware information and user interactions. Deploy software, repair or remove software, view deployment status, and more.
