Device Insights is your one-stop-shop for critical device details. Get valuable insights into the state of your device, from hardware information, to details around user interactions. With Device Insights in Remote Support you have access to detailed device information as well as peripheral information around printers and network adapters. Leveraging Device Insights enables you to streamline support processes by giving Support Team members the information they need to be effective from the start.


  • Hardware information
  • Primary User Information
  • Operating System Information
  • IP Address Information
  • Network Adapter Information
  • Local and Network Printer Information
  • Add and view comments onto devices for better collaboration between Analysts and faster resolution for end users

Live Demo: See Remote Support in Action

See how easy it is to maximize productivity and improve end-user satisfaction with Remote Support. Schedule a demo with one of our ITIL-certified System Center experts.