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Remote Support

#domore with Microsoft SCSM & SCCM 

Remote Support for Microsoft Service Manager maximizes Analyst productivity, reduces support costs, and increases end user satisfaction. Remote Support natively integrates into SCSM, helping Support Teams increase first-call resolution. By securely delegating SCCM functionality to Support Teams, Analysts can perform remote troubelshooting actions directly from Work Items in the Cireson Analyst Portal for SCSM.

User Management: Identify & Troubleshoot Issues 

Perform key diagnostic and troubleshooting actions against users in the SCSM or Cireson Analyst Portal Console. Unlock accounts, reset passwords, and identify other account related issues.

Device Management: Perform Diagnostics & Actions

From a Work Item in SCSM, gain valuable insights into devices, including hardware information and user interactions. Deploy software, repair or remove software, view deployment status, and more.

User Management: Identify & Troubleshoot Issues 

Perform key diagnostic and troubleshooting actions against users in the SCSM or Cireson Analyst Portal Console. Unlock accounts, reset passwords, and identify other account related issues.

Device Management: Perform Diagnostics & Actions

From a Work Item in SCSM, gain valuable insights into devices, including hardware information and user interactions. Deploy software, repair or remove software, view deployment status, and more.

Live Demo: See Remote Support and SCSM in Action

Schedule a live demo with one of our ITIL-certified System Center experts

See Remote Support
for Service Manager in action! 
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