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Remote Support

#domore with Microsoft SCSM & SCCM 

Remote Support for Microsoft Service Manager maximizes Analyst productivity, reduces support costs, and increases end user satisfaction. Remote Support natively integrates into SCSM, helping Support Teams increase first-call resolution. By securely delegating SCCM functionality to Support Teams, Analysts can perform remote troubelshooting actions directly from Work Items in the Cireson Analyst Portal for SCSM.

USER MANAGEMENT

Identify & Troubleshoot Issues

Perform key diagnostic and troubleshooting actions against users in the SCSM or Cireson Analyst Portal Console. Unlock accounts, reset passwords, and identify other account related issues.

View all user management apps >

DEVICE MANAGEMENT

Perform Diagnostics & Action

From a Work Item in SCSM, gain valuable insights into devices, including hardware information and user interactions. Deploy software, repair or remove software, view deployment status, and more.

View all device management apps >

USER MANAGEMENT

Identify & Troubleshoot Issues

Perform key diagnostic and troubleshooting actions against users in the SCSM or Cireson Analyst Portal Console. Unlock accounts, reset passwords, and identify other account related issues.

View all user management apps >

DEVICE MANAGEMENT

Perform Diagnostics & Actions

From a Work Item in SCSM, gain valuable insights into devices, including hardware information and user interactions. Deploy software, repair or remove software, view deployment status, and more.

View all device management apps >

SEE REMOTE SUPPORT FOR SCSM IN ACTION

Schedule a live demo with one of our
ITIL-certified System Center experts