Chat with us, powered by LiveChat

Remote Support

#domore with Microsoft SCSM & SCCM 

Remote Support for Microsoft Service Manager maximizes Analyst productivity, reduces support costs, and increases end user satisfaction. Remote Support natively integrates into SCSM, helping Support Teams increase first-call resolution. By securely delegating SCCM functionality to Support Teams, Analysts can perform remote troubelshooting actions directly from Work Items in the Cireson Analyst Portal for SCSM.

User Management: Identify & Troubleshoot Issues 

Perform key diagnostic and troubleshooting actions against users in the SCSM or Cireson Analyst Portal Console. Unlock accounts, reset passwords, and identify other account related issues.

Device Management: Perform Diagnostics & Actions

From a Work Item in SCSM, gain valuable insights into devices, including hardware information and user interactions. Deploy software, repair or remove software, view deployment status, and more.

Lorem Ipsum

Lorem Ipsum has been the industry’s standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book.

Lorem Ipsum

Lorem Ipsum has been the industry’s standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book.

Live Demo: See Remote Support and SCSM in Action

Schedule a live demo with one of our ITIL-certified System Center experts

See Remote Support
for Service Manager in action! 
Business Email
*
Region
*