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Remote Support

#domore with Freshservice & SCCM 

Remote Support for Freshservice maximizes Service Desk productivity, reduces support costs, and increases end user satisfaction. Remote Support integrates into Freshservice with our certified free integration app, helping Support Teams further modernize IT support and increase Analyst efficiency. By securely delegating SCCM functionality to Support Teams, Agents can perform remote troubelshooting actions directly from Incidents and Service Requests within Freshservice.

USER MANAGEMENT

Identify & Troubleshoot Issues

Perform key diagnostic and troubleshooting actions in Freshservice. Unlock accounts, reset passwords, and identify other account related issues.

View all user management apps >

DEVICE MANAGEMENT

Perform Diagnostics & Actions

Gain valuable insights into devices, including hardware information and user interactions. Deploy, repair, or remove software, view deployment status, and more.

View all device management apps >

USER MANAGEMENT

Identify & Troubleshoot Issues

Perform key diagnostic and troubleshooting actions from a User record in ServiceNow. Unlock accounts, reset passwords, and identify other account related issues.

View all user management apps >

DEVICE MANAGEMENT

Perform Diagnostics & Actions

From a Computer record in ServiceNow, gain valuable insights into devices, including hardware information and user interactions. Deploy, repair, or remove software, view deployment status, and more.

View all device management apps >

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Download Our Free Remote Support Integration
App from the Freshservice Marketplace

Our Remote Support integration app is available for free in the Freshservice Marketplac. As a verified app, Remote Support meets security, compatibility, and performance standards of the Freshservice platform, making it easy to use, install, and configure.

SEE REMOTE SUPPORT FOR FRESHSERVICE IN ACTION

Schedule a live demo with one of our
ITIL-certified System Center experts