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The free SCSM Analyst Portal – Community app seamlessly integrates with SCSM to empower Analysts with full Incident Management capabilities. Give your Analysts the ability to create, view and edit Incidents from any browser, device, and OS. Incidents can be created and managed on the fly, from any desktop, laptop, tablet, or smartphone using filtered lists and views allowing management of all of your active incidents and activities in a single streamlined view. Take your Incident Management to the next level with access to Incident dashboards which provide valuable insights into Incident priority, diagnostic information, and status. Use this app along with the free Self-Service Portal – Community app to provide end users with an easy to use, personalized experience for reporting incidents, searching the knowledge base, and requesting services from the service catalog.

To further improve service delivery and mature your ITIL processes, we recommend using this free app in combination with the Cireson Analyst Portal for complete Service Request and Change Management.

Features

  • Create, view, and edit Incidents
  • Edit Review activities, Manual activities and Runbook activities related to Incidents
  • List, filter, and search for Incidents
  • Access basic Incident dashboards for key metrics and KPIs
  • Easily manage all of your active work in a single streamlined view
  • See a consolidated list of all Incidents for the Analyst and their Associated Support Groups
  • Modern HTML 5 design with no dependence on plugins
  • 100% browser, device, and OS agnostic

 

Support Options

Formal Cireson Support (phone, email, and web) is not included with the free Self-Service Portal – Community app. Take advantage of the Cireson Community to connect with other customers and Cireson experts for technical assistance. If you’d like to purchase a Support Package, please contact us today for the pricing options.

Solution Inspiration

Most organizations using Microsoft Service Manager have basic Incident Management processes in place. Following ITIL best practices, we’ve created a web-based Incident Management Portal so Support Teams can quickly and easily troubleshoot tickets on the fly, from any browser, device, or OS.

Free Download: The Cireson Analyst Portal – Community App

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