SAN DIEGO, March 2, 2016 /PRNewswire/ — Cireson has released its Portal v5 for Microsoft System Center Service Manager. This release contains a wide range of new features and updates that were made based on user and community feedback. As usual, great attention was paid to key improvements to many functionalities and general software stability.
Within the latest Portal version, users will find:
- Advanced Request Offerings built into the console
- Completely redesigned New Service Catalog / Home Page option
- New dashboards and a number of asset management improvements have also been made in this version
- Redesigned knowledge base and view knowledge article user interfaces
- Comments can also now be rated and added directly to knowledge base articles
Commenting on this exciting release, James Kleinschnitz, Cireson’s Development Manager, explains, “We are excited to release v5 of the Cireson Portal and bring to market features directly influenced by customer demand. The Advanced Request Offering Feature has been widely anticipated and requested by many customers. The new Service Catalog layout was also a result of countless customer suggestions and many iterations with our design team.”
The Cireson Portal combines the very best of self-service and analyst portal capabilities in one streamlined experience that can be delivered either on-premise or via Microsoft Azure. The Portal is highly customizable and boasts a number of much-loved features, including the market leading Cireson Asset Management solution that helps companies to ensure compliance, reduce costs, and automate lifecycle management of hardware and software assets.
On the analyst side, the Cireson portal allows users to integrate seamlessly with Microsoft Service Manager for management of day-to-day activities on any browser, device, or OS. Built on cutting edge HTML 5, the Analyst Portal boasts fast, responsive, and highly functional capabilities. Items such as incidents, service requests, change requests, CMDB and reporting are all easily and quickly accessed and managed – with or without a desktop in sight.
The self-service capabilities of the Portal are also considered some of the best in the industry. As a complete replacement of the Microsoft Self-Service Portal for Service Manager, end users are empowered to perform everyday self-service tasks with an easy to use, personalized experience when reporting issues, searching the knowledge base, and requesting services from the service catalog.