San Diego, CA // January 8, 2019// Cireson, world leaders in Microsoft Service & Asset Management solutions, today announced the general availability of the new free Analyst Portal Community solution. Like their other free community apps for SCSM, this app seamlessly integrates with Microsoft Service Manager to empower Analysts with web-based Incident Management capabilities.

The Analyst Portal Community app allows Analysts to create, view and edit Incidents from any browser, device, and OS. Incidents can be created and managed on the fly, from any desktop, laptop, tablet, or smartphone using filtered lists and views allowing management of all active Incidents and activities in a single streamlined view. Incident dashboards provide valuable insights into Incident priority, diagnostic information, and status.

“At Cireson, we’re passionate about Microsoft System Center and with the release of System Center 2019 just weeks away, we’re more committed than ever to the success and growth of the community,” said Cireson Founder, Shaun Ericson. “We have always wanted to provide even more value to the amazing power of SCSM. Based on community, customer, and partner feedback, we recognized the need for any easy-to-use, web-based experience for Analysts to manage Incidents on the fly. We’re excited to launch this app to empower Support Teams and help further maximize the value of SCSM across organizations.”

The Analyst Portal Community app is designed to be used in conjunction with the free Self-Service Portal – Community app to provide end users with an easy to use, personalized experience for reporting incidents, searching the knowledge base, and requesting services from the service catalog.

Seth Coussens, Product Owner, added, “To further improve service delivery and mature your ITIL processes, we recommend using this free app in combination with the Cireson Analyst Portal for complete Service Fulfillment and Change Management.”

Analyst Portal Community features include:

  • Easily create, view, and edit Incidents
  • Edit Review activities, Manual activities and Runbook activities related to Incidents
  • List, filter, and search for Incidents
  • Access basic Incident dashboards for key metrics and KPIs
  • Easily manage all of your active work in a single streamlined view
  • See a consolidated list of all Incidents for the Analyst and their Associated Support Groups
  • Modern HTML 5 design with no dependence on plugins
  • 100% browser, device, and OS agnostic

The Analyst Portal Community app can be downloaded here, free of charge. Join an upcoming webinar led by ITIL-certified experts to see the app in action, and learn how to mature your ITSM program with SCSM and Cireson.