Cireson is proud to recognize and reward organizations that demonstrate excellence in the areas of service and asset management. For the month of September, Cireson recognized Marston’s PLC, located in the United Kingdom, for their advancement & progress with service delivery and automation.
Marston’s PLC was named Innovator of the Month based on the following successes over the past year:
• Automation around Service Desk Offerings & Self-Service Offerings
• Improved ticket response times across departments
• Faster and more transparent service delivery
• Hardware and software Asset Management initiatives
As the fourth organization to be honored with this designation, Marston’s PLC proudly accepted the accolade. Barry Crook, Service Development and Support Manager commented, “Our previous Help Desk solution no longer met our needs; it wasn’t customizable and there was limited functionality around automation. After deploying Microsoft System Center to help support our growing business, we quickly discovered we needed even greater configuration and control for the self-service portal. While looking for a viable solution, Cireson was recommended by a number of colleagues. The Cireson Self-Service Portal has been great – we’ve been able to fully customize it to our needs and have automated most of our Service Desk offerings. Our teams have greater visibility and control, which has increased efficiency and productivity across departments.”
To nominate your organization to be the next Cireson Innovator of the month, start here.
The qualifications to be considered for this honor include, but are not limited to:
• Innovation in progressing a service and/or asset management implementation and processes
• Success in increased automation
• Continuing education
• Commitment to ITIL and ITAM best practices
• Participation in solution feedback and solution enhancement
• Demonstration of productivity & efficiency gains
About Marston’s PLC
Marston’s PLC has owned pubs and brewing beer in one form or another for over 180 years & has over 13,000 employees and is a thriving FTSE 250 listed company.
Marston’s PLC is one of the United Kingdom’s top pub businesses and the leading brewer of premium cask and bottled beers. The company operates five breweries producing over 60 of the country’s best loved ales at our sites in: Burton on Trent (Marston’s), Oxfordshire (Wychwood & Brakspear), Cumbria (Jennings), Hampshire (Ringwood) and the West Midlands (Banks’s).