Continuing in their successful and long-time partnership, Catapult Systems, a premier consulting company based out of North America, and Cireson, global System Center experts in both Service and Asset Management, expand their partnership by welcoming the additional benefit of working together as they forge a customer-client relationship.
Catapult’s experienced IT department has implemented Cireson’s Business Management Solution, which combines the very best of Service and Asset Management for the hybrid world. This new alignment is a reflection of the quality of Cireson’s product line, as well a testament to Catapult’s confidence in Cireson and the continued innovation they provide. Commenting on this expansion, Pete Schaefer, Director, Information Technology, says, “As a dedicated Cireson Partner, we have long known the benefits and value of the Cireson and System Center pairing. Now, we are happy to be able to experience these benefits ourselves and pass on the first-hand knowledge we gain to our customers. Thus far, the integration and ease of use has been fantastic, and we look forward to efficiency gains increasing with time.”
For Catapult, implementing the Cireson solutions has allowed them to bring long-term initiatives to fruition. “Before Cireson, we were aware of the many powerful capabilities that Service Manager provides out-of-the-box, especially its ability to integrate the remaining System Center components. But there were many shortcomings, including lack of robust feature-sets, technical limitations within the portal, and a substandard set of built-in reports,” explains Greg Tate, Catapult Engineer Architect and Cireson Product Owner. “A new Asset Management initiative forced us to consider whether Service Manager was the right tool for the job. With the help of the Cireson suite, in particular the Asset Management solution and the Self-Service Portal, we are finally achieving the results from Service Manager we expected years ago. ”
Catapult’s up close and personal use of the Cireson tools will provide them with special insight into the use cases of the products, allowing them to be an ultimate source of expert knowledge for customers looking to implement and utilize Cireson solutions. With ITIL alignment at the forefront of Catapult’s services, as well as Cireson’s products, customers will surely benefit from and find added value in this synergy.