San Diego, CA // August 6, 2019 – Cireson, world leaders in creating cutting-edge Service, Asset and Systems Management solutions that maximize your current System Center Service Manager (SCSM) and Configuration Manager (SCCM) investments, today announced the general availability of Cireson Learning, an online training platform that empowers organizations to continuously improve their skills around IT Service and Asset Management. Following the general availability of Microsoft System Center 2019, the first on-demand course offered on Cireson Learning is a completely free Microsoft Service Manager training program, covering the configuration, administration, and use of System Center Service Manager.

“With tens of thousands of organizations using Microsoft Service Manager globally, we recognize the need to invest in education in order to help organizations mature their ITSM program and build a culture of continuous learning,” said Shaun Ericson, Cireson Co-Founder. “We’re extremely excited to offer this course free of charge, for anyone within the System Center community who wants to participate.”

This training course is led by ITIL-certified System Center experts, with over 62,000 hours of System Center consulting experience.

Nicholas Velich, Cireson Services Manager, adds: “Whether you’re new to Micrsoft Service Manager, or a seasoned expert, this training course offers hours of content to help you expand your skills and add further value to your organization. With our self-guided approach, you can log in and learn whenever it’s convenient for you.”

This course includes Service Manager Basics, Connectors, Configuration Items, Work Items, Management Packs, and much more.

In addition to Microsoft Service Manager, this course also covers the use of Cireson’s free community apps for SCSM, including the popular community Analyst Portal for web-based incident management and Self-Service Portal for end users.

Get started for free and be on the look out for future Cireson Learning courses covering ITSM & ITAM best practices.