Welcome to the Cireson family! We’re excited to have you and look forward to helping you #domore with Microsoft and reach your goals.


Here are some helpful resources to get started:
  • On-demand Microsoft Service Manager Training
    This free course covers configuration, administration, and use of System Center Service Manager. We’ll also cover the basics around Cireson apps, with regards to reporting, security, and interaction with other System Center components. Start Now!
  • Technical Support
    Support tickets can be submitted to our Technical Support team in the Cireson Support Portal.
    To login for the first time, enter your user name (firstname.lastname). From there, you can reset your password.
  • Knowledge Base
    For self-service help, technical documenation, tips ‘n tricks, and more, visit the Cireson Knowledge Base. Please use your same credentials as the Cireson Support Portal.
  • Product Training Sessions
    We offer quarterly group training sessions for all Cireson products and Microsoft Service Manager, in addition to in-person programs and custom training. Learn more about each program here.
  • On-demand Product Videos
    Check out our YouTube channel for an extensive library of on-demand webinars, product videos, best practices, and more.
  • Cireson Community
    Join the collaborative Cireson Community to interact with our team, other Cireson customers, industry experts, and more for relevant discussions, questions, troubleshooting, feature requests, and general industry information. Check out the Community Uploads section for cool downloads created by Cireson customers and community members. Use your Cireson Support Portal login, or sign-up using your LinkedIn profile.
  • Management Team
    Should you ever need to contact Cireson Senior Management, feel free to email our Co-Founder, Shaun Ericson at shaun.ericson@cireson.com.
  • Stay Up to Date
    Follow us on Facebook, Twitter, Instagram, and LinkedIn. You can also follow our infamous Cireson IT Monkey to see what shenanigans he’s up to these days.

For Support & Maintenance related questions, please email renewals@cireson.com. For all other questions, please email team@cireson.com.