#domore with Essentials Management

Easily manage your incidents, problems, service requests, changes, releases, and activities all in a single work view.

Improve work item reassignments by easily allowing analysts to be associated with support groups.

Visualize all scheduled change requests within a single calendar view.

Easily set email notifications to analysts and associated support groups when work items are assigned or re-assigned.

Automatically calculate and measure the risk of change requests following business logic.

Visualize all scheduled release records within a single calendar view.

Simplify and enhance the automation of system tasks and common processes within the native Service Manager Console.

Enhance Service Manager views by displaying rich information and allowing for advanced creating, editing, and managing of views.

Gather initial information from a customer to help direct support towards an Incident or service request.

View all work items in a clean, crisp, and re-written Preview Pane.

Receive Outlook style pop-up notifications when work Items are assigned.