Say Hello to the New @Mentions Feature in the Cireson Portal for Microsoft Service Manager (SCSM)

In case you missed it, we recently released the Cireson Portal for Service Manager v8.2. This new version features numerous system enhancements, including new “@” functionality for both Analysts and end users to further streamline communication. You can see it in action here, or watch the video below.

How to Get Started

  • Existing customers can download the update immediately here
  • If you’re not yet a customer, get your first month free of the SCSM Portal by emailing us at

Here’s a quick look at some of the highlights:

  • When creating action log entries, use @ to mention users within the entry
  • As you type, a list of filtered users will be provided
  • Upon being saved, an email will automatically be sent to all mentioned users, whether or not they’re affected or assigned to the work item
  • When sending an email, use @ to add mentioned users to the “To” line as you type
  • Within a support ticket, end users can use @ to mention Analysts


Check out our other SCSM apps here, and stay up to date with product releases, events, and more by signing up for our newsletter here.

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