After previews and anticipatory discussion, Cireson Portal for Service Manager v11.5, which includes Analytics Archiver, released and is currently available for download. During Community Open Floor, we discussed detail around its functionality and use.
Analytics Archiver in Your Environment and Navigating Migrations
Analytics Archiver is automatically on when downloading, but you have the option of turning it off and opting out until you’re ready to work with it. It runs with the cache builder to retrieve data, and the best recommendation on grooming is to plan ahead, maintain settings and err on the side of a slow progression.
We talked about best practices and things to consider when bringing the analytics database into a new environment, including avoiding a work item collision during a migration.
FYI: the archiver scoops up and updates / amends the work item archive record instead of overwriting, so you will see the old history and new entries in a full audit.
Knowing what the business wants is a pivotal part of planning a migration strategy, but once you have that information, many customers recommended the Cireson Lifecycle Management app for ease of execution.
Pro tip: if it’s complicated or you’re trying to figure out a certain approach, you don’t have to go at it alone. Consider Cireson Professional Services to manage LMA-based migrations, so that you can do it right and do it once—and be sure the environment you build is in line with Microsoft practices.
Migrating with management packs has been a noted helpful hack. Have you tried this?
INNOVATE 2022 is Coming Up…Have You Registered Yet?
If there’s one thing we know, it’s that inspiration and opportunity can come from anything or anywhere. Though you’ll learn practical ways to think about and apply innovation at INNOVATE 2022, we got our first out-of-the-box idea courtesy of Product Manager Adam Dzyacky, who rigged light bulbs in his office using PowerShell to notify him of assigned tasks.
How might you use PowerShell to your advantage?
You’ll get plenty of ideas about this and other technologies at our upcoming virtual conference. INNOVATE session topics and full agenda have been announced, but during Open Floor we got to hear customer feedback about last year’s event, including its value as a Service Manager refresher, Service Manager’s role as a foundation and Cireson products, which enable a complete solution.
Recommended: visit the lounge after each session, because interesting conversations carry over there. It’s a good opportunity to learn, hear opinions and get new ideas. Register now!
Bonus: heard about an open source management pack for Systems Center Operations Manager (SCOM) in the Cireson Community? It discovers certificates in your environment and alerts you of upcoming expirations. If you bring the management pack into Service Manager, you can see them in the portal and find them in “global search.” Check it out!
We cover Cireson Portal and SCSM hacks, along with your insights and questions in biweekly Community Open Floor sessions, and we’d love for you to join us. Register now!