Finding the right solution for your service, asset, and systems management challenges can be tricky. That’s where we come in. Whether you’re a Support Analyst wanting to quickly and easily resolve End User’s problems, a SCCM Admin who needs to securely delegate tasks, or a SAM Manager looking to save money on your Microsoft license estate, we’ve got your back. Our enterprise-grade solutions natively integrate with Microsoft System Center, or can be used independently on the Cireson Platform
Our solutions for Microsoft Service Manager are designed for today’s hyper-connected world to simplify and streamline service delivery. Take advantage of all the power and native integration of your System Center platform either on-premises, in Azure, or a hybrid environment. Retire legacy systems and automate processes with ITIL best practices for increased efficiency, reduced costs, and elevated user happiness.
Whether you’re using Microsoft Service Manager or another Help Desk solution, the True Control Center easily integrates to deliver the next generation of support tools for IT teams. Harnessing the power of Microsoft Configuration Manager, the True Control Center provides Support Teams with essential features and functionality including remote control of PC’s, viewing technical and user data, unlocking and resetting users’ passwords, deploying software, and more. Use in conjunction with the Cireson Portal for Service Manager for an easy single pane of glass experience.
The Self-Service Portal for Microsoft Service Manager provides a beautiful and intuitive consumer experience for End Users . Create a self-service experience that supports your brand and improves user satisfaction. Enable users to perform everyday self-service tasks with a personalized and customizable experience when reporting incidents, searching the knowledge base, and requesting services from the service catalog. The Self-Service Portal becomes the storefront to your business as a central location for all support needs.
Password resets are the most common Service Desk request. Reduce costs, gain control, and elevate user happiness with our easy to use solutions for both End Users and Support teams. Grant Analysts the ability to reset and unlock a user’s password without AD permissions.
When teams collaborate and silos are broken down, efficiency increases. Our Analyst Portal for Service Manager and True Control Center empower your IT teams to increase first-call resolution by putting the data and functionality they need at their fingertips. By automating systems, processes, and workflows, you’ll increase customer satisfaction while reducing costs and increasing security.
The Cireson Lifecycle Management app is essential for the successful migration and long-term implementation of Microsoft Service Manager (SCSM), helping organizations automate the migration process for the entire lifecycle of their Service Manager environment.
Cireson Asset Management directly integrates with Microsoft Service Manager to manage every asset lifecycle from purchase to retirement.
Don’t get caught being under-licensed. With 68% of enterprises getting at least one audit request each year, it’s vital to have an accurate view of your software license estate to ensure compliance. Gain a complete and accurate view of your license estate across all applications with our asset management solution.
It’s essential to have an accurate understanding of your software landscape to reduce costs, ensure compliance, and minimize security risks. When done manually, this is a tedious and time-consuming process. Our asset management solution can be configured to automatically normalize your software inventory to remove duplicates and standardize titles to ensure a complete and accurate source of truth.
One of the quickest ways to save money is to reuse what you already own. Up to 25% of deployed software is not being used, costing organizations tens of thousands every year. Discover unused software licenses to reassign or reclaim them, reducing overall IT spend. Our asset management solution tracks all licenses that are assigned to devices so you can easily view which licenses are assigned, and which need to be reclaimed.
No matter how strong your negotiation skills are, if you don’t have an accurate picture of your organization’s software entitlement and usage, you cannot effectively negotiate better contracts. Our asset management solution gives you the data you need to show an accurate view of your license position for any vendor to help successfully negotiate your next contract.