Service Management Stream

Born to transform your Microsoft Service Manager experience, the Service Management Stream combines the blazing-fast Cireson Portal for end-users and analysts alike. All designed for you in the hyper-connected world we live in across any browser, device, or OS.

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Self-Service Portal – Community

A complete replacement of the Microsoft Self-Service Portal for Service Manager. 100% browser, device, OS freedom.

Analyst Portal

Manage Service Manager on the fly from any browser or device. Access incidents, changes, service requests, CMDB, and rich reporting.

Advanced Request Offering

Create dynamic forms with intelligent logic, which streamlines the service offerings provided to the end user.

Analytics

Access valuable data and key performance metrics at a glance with powerful reports and custom dashboards.

Outlook Console

Experience full Service Manager integration within Microsoft Outlook. Create, edit, approve, and complete work items.

My Calendars

Stay ahead of your day and schedule your work intelligently. In one click, view your team or work items assigned to you, making tracking and scheduling a breeze.

Skype for Business Integration

Integrate Skype for Business conversations with Service Manager seamlessly.

Project Server Connector

Seamlessly integrate Service Manager with Microsoft Project 2013 to view and synchronize valuable data to align your projects, schedules and processes.

SMA Connector

A connector between Service Manager and Service Management Automation to enable automating all or part of important IT processes.

Survey app

The Survey App works in conjunction with the Cireson Analyst Portal, providing your IT department the ability to conduct surveys tailored to your needs.

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