Extend the Microsoft Service Manager Console with these must have Analyst and Administrator apps.Demo
Easily manage your incidents, problems, service requests, changes, releases, and activities all in a single work view.
Simplify and enhance the automation of system tasks and common processes within the native Service Manager Console.
Improve work item reassignments by easily allowing analysts to be associated with support groups.
Enhance Service Manager views by displaying rich information and allowing for advanced creating, editing, and managing of views.
Visualize all scheduled change requests within a single calendar view.
Gather initial information from a customer to help direct support towards an Incident or service request.
Easily set email notifications to analysts and associated support groups when work items are assigned or re-assigned.
View all work items in a clean, crisp, and re-written Preview Pane.
Automatically calculate and measure the risk of change requests following business logic.
Receive Outlook style pop-up notifications when work Items are assigned.
Visualize all scheduled release records within a single calendar view.