This Microsoft Service Manager blog series is co-written by: Adam Dzyacky, Product Manager at Cireson Dujon Walsham, Director at Walsham Solutions Ltd. Why You Need Flexibility in Operations Manager Administration  by Adam Dzyacky While Microsoft System Center Service Manager (SCSM) makes it possible to create Incidents from different places, including email and Work Items in the Cireson Portal, one channel

Up until now, customizations shared by customers and the greater community have all wound up as JavaScript files in the CustomSpace folder. It’s an approach that has helped address a host of needs, but it’s also one that we recognize at scale can become administratively challenging. Cireson’s Customization Release (v 10.2) introduced Add-Ins to the portal which is a brand-new way to administratively deploy, manage, and share customizations between environments. Currently,

Navigating Microsoft 365 and Authenticated SMTP As everyone shifts more towards Azure and the use of M365 continues to be widely adapted, we have been working with more and more with companies that use these in a hybrid way.  I was doing some work around sending emails from an M365 mailbox via an on-prem Service Manager environment.  At a high-level,

The Cireson Portal is HTML based so you can easily control the styling and layout using Cascading Style Sheets (CSS). However, not everyone is familiar with CSS coding or has the time to spend on custom stylizations – it’s often a nice to have but not a must have.  This prompted us to create the online wizard within the Cireson

When creating or updating e-mail notification templates within SCSM you will find that you want to test them and ensure that the correct e-mail template is being sent out at the right time to the right people before putting the modifications in to production. System Center Service Manager (SCSM) has a single e-mail communications channel to send e-mails. Set this to any SMTP server and

The Service Manager Data Warehouse is a powerful tool but can be complex to work with and comes with a big footprint. We’ve worked with customers that wanted to drop their Data Warehouse but run into major reporting challenges retaining and reporting on data from work item class extensions. There are several ways you could approach this, and the solution we came up with was to create

Integrate Applications with Service Manager When I work on client projects, I’m commonly asked “Can we integrate applications XYZ with Service Manager?” That immediately gets the wheels turning for me to come up with a solution that takes two different systems that know nothing about each other and teaches them to communicate.      With any integration, the first question you