Blog & Resources

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5 Ways an Effective Service Desk Can Improve Customer Experience

* blog updated 7.22.21.  Why is developing an effective service desk so important? The service desk is the single point of contact that reflects on the IT department and entire business. Communication for all operational processes, from answering questions to resolving or escalating issues, goes through the service desk. Not only does it serve as a communication platform, it is

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Cireson Portal for SCSM v11.1 Release

It’s time to go further with v11.1 of the Cireson Portal for SCSM, now available on our Latest branch. With it, we’re introducing: Cireson Portal Global Search: Filtering Results Whether it be Work Items, Assets, Azure Inventory from SCOM or Windows Updates from SCCM, Global Search returns everything instantly from a single search. But sometimes that can be just a

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4 Ways to Reset ITSM Strategy Post-Pandemic

Reset ITSM Strategy  During the past year and a half, businesses have had to adapt quickly to a great deal of change. Depending on the industry, there may have been shifting supply chains, which affects many internal functions and processes. But most companies have also had to adjust to the dynamic of remote work amidst overall uncertainty. It’s a lot

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It’s here! Cireson Portal for SCSM v11 and Cloud Connector

From its outset in 2012, The Cireson Portal for SCSM offered an alternative way to visualize all  Microsoft System Center Service Manager (SCSM) data via a blazing fast portal experience. Over the last several years, we’ve brought a series of advancements that continue to place Service Manager front and center in your ITSM story. “The main thing we have focused

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What to Know before Attending Innovate 2021 on May 26

Innovate 2021 is almost here! This year, two tracks of sessions will be running alongside each other from 9:00 a.m. – 4:15 p.m. Eastern Daylight Time (EDT). The keynote address kicks off the event at 9:00 a.m. EDT, and it replays at 3:15 p.m. EDT. The sessions contain conceptual presentation and practical problem-solving demo. All sessions will be available on

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Innovate 2021 Agenda: Futureproof Your Microsoft Service Manager Strategy

You work in IT, so you know how quickly new technologies can affect organizations, departments and individual performance. But you may not know how to: Upskill. Manage volume of IT knowledge, product and industry news, and determine what’s meaningful, valuable and/or practical. Integrate different technologies to get desired results. Understand what possibilities exist—or how to think outside of the box.

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Microsoft’s Aakash Basavaraj joins Innovate 2021 Keynote Address

Cireson’s Innovate 2021 is just around the corner! We’re going to look at Microsoft System Center Service Manager (SCSM) from many different angles at this event. One of the most interesting angles comes from an authority on the direction of SCSM. We are proud to announce that Aakash Basavaraj, product manager from the System Center Product Group at Microsoft, will

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Cireson Portal for SCSM –  v10.5.1 Release

As we continue along the roadmap for the year, it’s time to highlight a new milestone for the Cireson Portal portal with the release of 10.5.1 to our Latest branch. This sets the stage for several roadmap items we have planned this year for the Cireson Portal and introduces: SQL 2019 Support Within the last few months, Service Manager 2019

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[Blog series part 4] Defining a Microsoft System Center Operations Manager (SCOM) Process

This blog series is co-written by: Adam Dzyacky, Product Manager at Cireson Dujon Walsham, Director at Walsham Solutions Ltd. This blog series will show you how to implement process improvement/automation, reinforce the value of centralized toolsets, and demonstrate the near infinite configuration possibilities of Microsoft System Center Service Manager (SCSM) and Microsoft System Center Operations Manager (SCOM). In part one,

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[Blog Series – Part 3] Microsoft Service Manager: Defining a Microsoft System Center Operations Manager (SCOM) Process

This Microsoft Service Manager blog series is co-written by: Adam Dzyacky, Product Manager at Cireson Dujon Walsham, Director at Walsham Solutions Ltd. Microsoft Service Manager: Defining a Microsoft System Center Operations Manager (SCOM) Process This blog series will show you how to implement process improvement/automation, reinforce the value of centralized toolsets, and demonstrate the near infinite configuration possibilities of Microsoft

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[Blog Series – Part 2] Microsoft Service Manager: Defining a Microsoft System Center Operations Manager (SCOM) Process

This blog series is co-written by: Adam Dzyacky, Product Manager at Cireson Dujon Walsham, Director at Walsham Solutions Ltd. This blog series will show you how to implement process improvement/automation, reinforce the value of centralized toolsets, and demonstrate the near infinite configuration possibilities of Microsoft System Center Service Manager (SCSM) and Microsoft System Center Operations Manager (SCOM). In part one,

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[Blog Series] Microsoft Service Manager: The Key to Streamlining Operations Manager Administration – Part 1

This Microsoft Service Manager blog series is co-written by: Adam Dzyacky, Product Manager at Cireson Dujon Walsham, Director at Walsham Solutions Ltd. Why You Need Flexibility in Operations Manager Administration  by Adam Dzyacky While Microsoft System Center Service Manager (SCSM) makes it possible to create Incidents from different places, including email and Work Items in the Cireson Portal, one channel

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