At Cireson, we are passionate about System Center and are constantly innovating to bring you cutting edge solutions to maximize your investment and help you #domore with Microsoft. With this vision, we want to ensure that all companies utilizing Microsoft Configuration Manager have the most productive and consumer friendly solution on the market to achieve maximum success.
Why We’re Doing This
Our goal has always been to give the community what they need and want. Over the years, we have released numerous free apps for the community to help maximize Configuration Manager. While this has helped the community, we’ve found that SCCM Administrators and Support Teams need more. Administrators need to be able to securely delegate tasks to Support teams, to free-up time and resources to focus on higher priority IT initiatives. Support teams need easy access to common remote troubleshooting functionality and data within SCCM in order to increase customer satisfaction with first-call resolution.
With these objectives in mind, we have expanded upon the functionality of Remote Manage, Configuration Manager Ticker, User Device Affinity, User Centric, and the Community Portal for Configuration Manager, and integrated it into the new True Control Center to provide you with a complete web-based solution for your Administrative and Support needs.
The True Control Center works in conjunction with Microsoft Service Manager or other Help Desk solutions to deliver the next generation of advanced remote support tools for IT teams. As an evolution of the Cireson Portal for Configuration Manager, the True Control Center harnesses the power of Microsoft Configuration Manager to provide Support Teams with essential features and functionality including, remote control of PC’s, viewing technical and user data, unlocking and resetting users’ passwords, deploying software, and more. By securely delegating these tasks to Support Teams, Administrators can scale operations and focus on higher priority IT initiatives for the organization. The True Control Center can be used with the Cireson Portal for Service Manager for an easy, single pane of glass experience.
With the release of the True Control Center, we have decided to retire Remote Manage, Configuration Manager Ticker, User Device Affinity, User Centric, and the Community Portal for Configuration Manager, effective January 30, 2018. Instead of multiple apps, there is now one complete solution for all of your support needs.
What This Means for You
If you have previously downloaded any of our free community apps for SCCM, you may continue to use any of them, as we will not turn off the functionality. However, effective January 30, 2018, Cireson will no longer provide future feature updates, security patches, or support for Remote Manage, Configuration Manager Ticker, User Device Affinity, User Centric, and the Community Portal for Configuration Manager. To get the most of out of your System Center investment and to ensure compatibility with other software applications and systems, we recommend you take advantage of the True Control Center.
Request a free 30-day trial of the True Control Center and take advantage of special offers here.