Survey app

The Survey App works in conjunction with the Cireson Analyst Portal, providing your IT department the ability to conduct surveys tailored to your needs.

Whether measuring Incident Resolution Satisfaction or gathering other important key performance indicators, the Survey App enables you to create and deploy surveys with ease.

  • Make smarter decisions with data: Get responses in real time, analyze results to reveal insights and create presentation-ready charts and graphs.
  • Create a personalized library of survey templates: Administrators can easily customize questions, branding, data types and more to meet organizational needs.
  • Automatic notifications: Proactively assign surveys and alert internal employees with on-screen notifications, triggered by events within Service Manager.
  • User friendly and intuitive: Respondents can save drafts of surveys to complete at a later time and view assigned surveys from a single location.

Screenshots

Solution Inspiration

The Survey App was brought about based on a services customer request for a custom built survey solution that would reside within Service Manager.  As word leaked that this existed there were a large number of customers interested in this functionality so we expanded the feature set to meet their needs. The Survey App  is a demonstration of the power and customizability of the Cireson Portal and Service Manager, as well as what the Cireson Services Team is capable of creating for the customer.

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