Quickly configure the necessary communications around Incident and Service Request Management to streamline your operations. The Notify Analyst – Community app provides an intuitive interface to configure all work items to automatically send email notifications to an Analyst, or their associated support groups, in addition to notifying the assigned to Analyst and/or Affected User when a comment is added.
With the introduction of this app to your System Center Service Manager implementation, you no longer have to waste time on managing specific XML for each work item class. This leads to more efficient response times to Incident and Service Request assignments, resulting in better service to the business.
How this helps your team:
Service Manager allows for you to create e-mail notifications to analysts upon assignment and re-assignment for all work items. However, in order to create these notifications you must modify XML, perform SQL lookups to find notify template IDs, and import MPs. Effectively have a PhD in technology. Who wants to do that? The Notify Analyst app solves this challenge!
“Since implementing Service Manager, we had used a number of methods to notify affected users and analysts and none were complete. This Cireson tool made the notifications easier to manage and maintain.”
Calcasieu Parish Police Jury
To download the free Notify Analyst – Community app from Cireson, please complete the below form and we will automatically send you the app via e-mail. Registration will include you in all future notifications for updates to this app as they are released.
Cireson Support (phone, email, and web) is not included with this free Community app. For trouble shooting assistance, take advantage of the Cireson Community to find answers to your questions.
Let's talk. Please complete the form, or if you require immediate assistance then call + 1 (855) 871-1232.