The My Active Work Items app provides visibility to all of your assigned daily work items such as incidents, problems, service requests, releases, changes, and activities, for you and your associated support groups without having to continuously switch between views. For example, view all my incidents then move on to all my changes, and so on. Having visibility to all your assigned work items could never be more clear and simple.
Service Manager allows for an analyst to assign work items, incidents, activities, problems, service requests, changes, releases, etc. to analysts or support groups. However, it’s impossible within a single view to see all the work items that are directly assigned to an analyst or their associated support groups. We developed the My Active Work Items app to solve this problem and provide clarity where it matters most.
“My Work Items has quickly gone from a ‘nice to have’ to a ‘need to have’ for our technical team. Within a week after implementing the app, almost every user was working from within My Work Items with little or no training. It has been a huge efficiency gain for our team with minimal work to implement.”
IT Manager – Loyola University
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