Affected User

The Cireson Affected User app straightens out customer interaction when creating work items. In a single interface, an analyst can capture the customer’s information, understand the issue at hand, and then easily determine whether the request is an incident or a service request.

With the introduction of this app to your System Center Service Manager environment, analysts no longer have to bounce between incidents and service requests while interacting with customers.



  • Single form to gather Information for end user
  • Easily interface with incidents or service request templates
  • Accessible from anywhere in the Console
  • Productivity boosts as analysts no longer have to bounce between process domains
  • Multilingual support
  • Add custom service request area enumeration
  • Admin settings for control over default form settings
  • Search and type across enumerations

Solution Inspiration

Service Manager allows analysts to create incidents or service requests; however, they are required to know the type of work item prior to capturing the customer’s information. This makes the interaction with a customer cumbersome and sometimes backwards. The Affected User app was inspired as a solution to this issue, and now alleviates it completely.


Customer Reviews

“Because of this app, we are more responsive and productive, which adds  substantial value. “

Germaine Overman – Resurgent

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