Affected User

The Cireson Affected User app straightens out customer interaction when creating work items. In a single interface, an analyst can capture the customer’s information, understand the issue at hand, and then easily determine whether the request is an incident or a service request.

With the introduction of this app to your System Center Service Manager environment, analysts no longer have to bounce between incidents and service requests while interacting with customers.

Screenshots

Features

  • Single form to gather Information for end user
  • Easily interface with incidents or service request templates
  • Accessible from anywhere in the Console
  • Productivity boosts as analysts no longer have to bounce between process domains
  • Multilingual support
  • Add custom service request area enumeration
  • Admin settings for control over default form settings
  • Search and type across enumerations

Solution Inspiration

Service Manager allows analysts to create incidents or service requests; however, they are required to know the type of work item prior to capturing the customer’s information. This makes the interaction with a customer cumbersome and sometimes backwards. The Affected User app was inspired as a solution to this issue, and now alleviates it completely.

 

Customer Reviews

“Because of this app, we are more responsive and productive, which adds  substantial value. “

Germaine Overman – Resurgent

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